Stoneleigh House

Updated 30 March 2026

Our assessment took place on 21 and 23 April 2026. Stoneleigh House is a residential care home providing accommodation for up to 24 people aged 65 and over, including people living with dementia, mental health conditions, learning disabilities and physical disabilities. At the time of our assessment, 23 people were living at the service.

We assessed the service in line with the principles of Right support, right care, right culture to determine whether people, including those with a learning disability and autistic people, were supported with dignity and respect, and enabled to make choices, maintain their independence and access their local community.

We found people received personalised care which reflected their individual needs, preferences, goals and aspirations. However, we found some minor concerns in relation to medicines management, including one discrepancy in medicine stock counts and inconsistencies in recording up to date stock counts throughout medicine administration records checked. Protocols for as and when required (PRN) medicines did not always provide clear guidance on actions to take where medicines were administered over extended periods. There were no checks of sensor mats recorded. There were some missed opportunities to identify and respond to patterns and trends in accidents and incidents in a responsive timescale.

Overall though, care and support was planned, delivered and regularly reviewed in partnership with people and relevant professionals. Support was person-centred and promoted choice, control and independence in daily life. For example, people had access to a varied range of meal options to meet their preferences and dietary needs.

People told us they were supported to make choices about their daily routines, such as when people wished to get up and go to bed. People were encouraged to take part in activities within the local community. We observed meaningful interactions between staff and people, which supported wellbeing and social engagement.

We found there were enough suitably skilled and experienced staff available to meet people’s needs.

The provider had previously been in breach of regulatory requirements relating to governance and the need to treat people with dignity and respect. At this assessment, we found sufficient improvements had been made and the provider was no longer in breach of these regulations.

Updated 30 March 2026

We spoke with 11 people using the service and 2 family members. People and relatives all shared positive views about their experience with the provider. People consistently told us they felt at the centre of the care they received. People described being given choices day-to-day, ensuring their preferences were understood and respected.

People we spoke with described staff as kind, caring and attentive. People felt staff understood their individual preferences and supported them to maintain their independence. For example, people were supported to participate in activities that were meaningful to them. One person told us, “I choose how I spend my time, there are a lot of different outings going on here, sometimes I join in, not always. I go to church every Sunday, I always have.”

People told us they were supported to maintain relationships with friends and family, which we observed throughout our assessment. People said staff listened to them and responded appropriately, ensuring their choices remained central to the care provided. One person shared, “I love it here, the staff are good, I attend residents’ meetings, we discuss day trips, how we want to decorate our rooms, stuff like that.”

People demonstrated good awareness of how to raise concerns and felt confident they would be listened to. Although no one we spoke with had made a complaint, people and relatives knew how to raise a complaint and who to report concerns to. People attended regular residents’ meetings and told us these were beneficial in shaping the service.

People spoke positively about the atmosphere of the service and their overall quality of life. One person told us, “I am very happy here, I don’t want to move. I think the home has a happy atmosphere.” All the people we spoke with said they felt in control of their lives and were supported to make their own choices. People we spoke with could not suggest any improvements. Some people told us they had recommended the service to others.

People we spoke with knew who the registered manager was and described them as approachable and available.