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Inspection Summary


Overall summary & rating

Updated 29 March 2018

Inspection areas

Safe

Updated 29 March 2018

We do not currently have a legal duty to rate cosmetic surgery services.

We found the following areas of good practice:

  • The service was clean throughout.

  • All staff we spoke with were aware of the importance of the duty of candour.

  • All electrical equipment had been tested and was within date with all upcoming inspection dates logged.

  • The service complied with the AFPP guidelines on safe staffing.

However, we also found the following issues that the service provider needs to improve:

  • There was no formal inclusion or exclusion policy.

  • The records were not always fully completed by both doctors and anaesthetists in the first instance.

Effective

Updated 29 March 2018

We do not currently have a legal duty to rate cosmetic surgery services.

We found the following areas of good practice:

  • Consent practices were clearly outlined and always followed.

However, we also found the following issues that the service provider needs to improve:

  • There were no formal pain assessment tools used by the clinic.

  • There was no formal assessment of patient outcomes.

Caring

Updated 29 March 2018

We do not currently have a legal duty to rate cosmetic surgery services.

We found the following areas of good practice:

  • Patients spoke very highly of the nursing staff and spoke positively about the service as a whole.

However, we also found the following issues that the service provider needs to improve:

  • There was no evidence that the service encouraged patients to seek counselling services if required.

Responsive

Updated 29 March 2018

We do not currently have a legal duty to rate cosmetic surgery services.

We found the following areas of good practice:

  • The service had been adapted to meet the needs of its patients. The elective procedures were planned with the patients’ needs in mind.

Well-led

Updated 29 March 2018

We do not currently have a legal duty to rate cosmetic surgery services.

We found the following areas of good practice:

  • Staff spoke very highly of their senior management team.

Checks on specific services

Surgery

Updated 29 March 2018

Surgery was the only activity carried out in the service. Whilst we regulate cosmetic surgery services we not have a legal duty to rate them.

Overall, surgical services at the service did keep patients and staff safe from avoidable harm.

Surgical services were as effective as they could be and the service had plans to submit data to national bodies.

Patients were more than satisfied with care and treatment received and spoke very highly of the staff, especially the nurses. Treatment was highly individualised but there was no clear inclusion or exclusion policy.

Leaders were visible and staff felt as though senior management were very supportive.