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Estuary Housing Association Limited - 16 Vista Road Good

Inspection Summary


Overall summary & rating

Good

Updated 3 May 2017

16 Vista Road provides care and accommodation for up to 3 people who have a learning disability. There were three people living at service on the day of the inspection. At the last inspection, the service was rated good. At this inspection we found the service remained Good.

The registered manager was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

There were enough staff on shift to meet the needs of people who used the service and people were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible; the policies and systems in the service support this practice.

Staff understood how to keep people safe and could describe the correct steps they would take if they were concerned that abuse had taken place. Accidents and incidents were appropriately recorded and investigated and risk assessments were in place for people who used the service.

The registered manager and staff involved people to make decisions about the service they received and obtained people’s feedback on how the service should be run. People told us that staff understood their needs and preferences well, and they received effective care and support from well-trained staff.

Staff had developed caring relationships with the people they supported. Family members told us that there was a positive atmosphere and people were encouraged to take part in the activities they wanted to pursue. A wide range of activities were on offer to people.

Medicines were managed safely and staff members understood their responsibilities. The registered manager undertook regular audits and improvements were carried out when these were needed. The quality of the service was monitored and assessed consistently.

People who used the service, family members, and visitors were encouraged to make comments, complaints, or compliments about the service.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 3 May 2017

This service remains good.

Staffing levels were appropriate to meet the needs of people who used the service.

The registered manager knew how to keep people safe and staff had been trained in how to recognise signs of abuse.

Staff managed and administered medicines safely.

Effective

Good

Updated 3 May 2017

This service remains good.

Staff were suitably trained and received regular supervision and appraisals.

People's dietary needs were met and people had access to health care if they required it.

The registered manager and staff understood the legal requirements of the Mental Capacity Act 2005 and the associated Deprivation of Liberty Safeguards.

Caring

Good

Updated 3 May 2017

This service remains good.

People were treated respectfully and staff were kind and caring in their approach.

People had limited verbal communication and had been involved in their care planning as much as they were able to be.

Responsive

Good

Updated 3 May 2017

This service remains good.

Care plans were detailed and informative and they provided staff with enough information to meet their needs

People’s needs for social interaction were met and there was a wide variety of activities for people to participate in.

The registered provider had a complaints policy and procedure in place and people knew how to make a complaint.

Well-led

Good

Updated 3 May 2017

This service remains good.

The registered manager supported staff to carry out their role to the best of their ability.

Quality assurances systems were in place to monitor the quality of care provided to people.

People and their families told us the manager was approachable and managed the service well.