The Care Quality Commission
  • Care Home
  • Care home

Archived: 30-31 Pickwick Close

Pickwick Close, Laindon, Basildon, Essex, SS15 5SW

Provided and run by:
Estuary Housing Association Limited

All Inspections

During a check to make sure that the improvements required had been made

We found that an easy read pictorial questionnaire had been developed. Other people such as a visiting therapist and social workers had been involved in obtaining feedback from people who used the service. The views of others such as families and other professionals had been sought. This showed us that the provider now had an effective system in place to assess and monitor the quality of the service that people received.

9 July 2013

During a routine inspection

At Pick Wick Close we saw that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent to their care and treatment the provider acted in accordance with legal requirements. We saw that people experienced care and treatment that met their needs and protected their rights. There had been developments in meaningful activities within the service and access to the community in response to commissioner's contractual requirements

We found that people who use this service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We saw that recruitment checks were in place. Further developments were needed regarding the current feedback mechanisms for obtaining views from people who use the service or others acting on their behalf as they were not effective.

9 May 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not fully able to tell us their experiences.

We looked at residents meeting minutes and spoke with two people who use the service, a relative and two advocates who told us that the staff interacted in a satisfactory manner with people who use the service.

The people we spoke with and the information we saw showed us that the care was satisfactory and that staff were caring towards people who used the service.

The advocates said that there were some one staff to one person activities but that more engagement on meaningful activities would be good.

4 May 2011

During a routine inspection

The people that live at 30/31 Pickwick Close had limited communication skills. At times they expressed their views by using facial expressions, body language and gestures.

Where people did respond it was in a happy and positive way, however, they did not respond to many of the questions that we asked in many of the outcome areas.