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Inspection Summary

Overall summary & rating


Updated 12 November 2020

About the service

The Forbury is a residential care home which provides accommodation and personal care for up to 40 older people. The service specialises in providing care for people with dementia. At the time of our inspection, 36 people were living at the home.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives fed back they were happy with the care provided. There were sufficient staff to meet people's care and support needs. Staff had been recruited safely. The management team had developed and implemented comprehensive audits to monitor the quality and safety of the service. Plans of care had been developed and reviewed with people and their relatives, and the staff team knew people they were supporting well.

Risks associated with people's care and support had been appropriately assessed and managed. People told us they felt safe living at the service and with the staff team who supported them. Staff recognised different types of abuse and how to report it. The registered manager understood their safeguarding responsibilities and how to protect people from abuse.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

At our inspection the service was rated Good in all areas and overall. The report was published on 04 November 2017.

Why we inspected

We received concerns in relation to people’s safety and staffing issues. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Forbury on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 12 November 2020

The service was safe.

Details are in our safe findings below.



Updated 12 November 2020



Updated 12 November 2020



Updated 12 November 2020



Updated 12 November 2020

The service was well-led.

Details are in our well-led findings below.