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Community Supported living-St Pauls Good

Inspection Summary

Overall summary & rating


Updated 16 October 2019

About the service

Community Supported living-St Pauls is a supported living service providing personal care to people with a range of needs and included learning disabilities or autistic spectrum disorder. At the time of our inspection, eight people were being supported in their own flats within a supported living complex. People also had access to a large shared garden and a communal lounge. The service supported four other people in their own home in the community, however only one of these people received personal care.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People and relatives told us people were provided with safe care and support at Community Supported living-St Pauls. Risks to people's health and well-being had been identified and thoroughly assessed. Records contained clear guidance to staff on how to manage risks to keep people safe. Staff knew about people’s individual risks and how to minimise these.

There were enough knowledgeable and suitably skilled staff to provide safe care and treatment. Each person had their own core team of staff who knew them well. Staff were kind and caring, and treated people with dignity and respect. The provider had a robust recruitment procedure which prevented unsuitable staff from working with vulnerable adults. Staff told us they took pleasure in their role and enjoyed working at the service.

People had enough to eat and drink and their nutritional needs had been assessed. Guidance was provided in care plans for staff about how to encourage people to maintain a healthy diet. People could eat when and what they wanted to.

People received their medicines as prescribed. Medicines were ordered, stored, administered and disposed of safely. Good infection control processes were followed.

People's needs, and preferences had been assessed before they received support from the service. People’s care and support was planned in partnership with them, those closest to them and appropriate health professionals. Records showed referrals had been made to other healthcare professionals to ensure people remained well where necessary.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice, inclusion and independence. People were encouraged to make day to day decisions about their care. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent .

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider and registered manager were committed to providing high-quality person-centred care within the service. There was a focus on valuing people's unique characteristics and enriching the lives of autistic people living in the West Midlands. Regular checks and audits took place to drive improvements at the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 11 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 16 October 2019

The service was safe.

Details are in our safe findings below.



Updated 16 October 2019

The service was effective.

Details are in our effective findings below.



Updated 16 October 2019

The service was caring.

Details are in our caring findings below.



Updated 16 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 16 October 2019

The service was well-led.

Details are in our well-led findings below.