Dental Surgery

Updated 16 May 2024

We carried out this on-site, announced assessment on 19 June 2024.

We found the practice had met regulations.

We found shortfalls in appropriately assessing and mitigating risks in relation fire safety management, equipment and premises, infection prevention and control and. All of these were addressed following our visit.

Recruitment procedures reflected current legislation.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect.

At the time of our assessment, patients could access care, support and treatment when required.

There was effective leadership and a culture of continuous improvement.

The practice is in Rye, East Sussex and provides NHS and private dental care treatment for adults and children.

At the time of our assessment, the dental team included 4 dentists, 4 dental nurses, 1 dental hygienist, 3 receptionists, a treatment coordinator and a practice manager who is also a nurse.

The practice had 2 treatment rooms.

During the assessment we spoke with 1 dentist over the phone, 1 registered dental nurse, 2 trainee dental nurses 1 and the practice manager.

Updated 16 May 2024

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 10 patients. On the day of our assessment, we spoke with and saw patient feedback from a further patient. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included,

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.