27 February 2013
During a routine inspection
People were supported to understand the care they received and were able to express their views and choices. On this inspection, we were unable to speak to people who use the service. However, quality assurance and feedback summaries we saw showed that people were happy with their consultations and the quality of care and treatment they received.
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare and everyone had individual care plans based on their needs and wishes. Staff had a good understanding of people's needs and worked to meet them.
People were kept safe from the risk of abuse through safe practices, policies and procedures. Staff understood the nature and potential for abuse and were trained to report concerns if they had them. We did not see any evidence of safeguarding concerns and clinical risks were professionally managed.
Staff were properly trained and supported in their roles and the provider had systems in place to monitor the quality of the service.