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Inspection Summary


Overall summary & rating

Good

Updated 8 November 2017

The inspection visit took place on 3 October 2017 and was unannounced. The previous comprehensive inspection was carried out on 9 September 2015. At that time the service was meeting the requirements of regulations and rated Good.

Parc Vro is registered to provide residential care for up to 15 older people some of whom were living with dementia. At the time of the inspection there were 13 people living at the service.

The service is situated in a rural area close to the village of St Mawgan near Helston. Parc Vro is a converted house set over two floors. The upper floor was accessed by stairs or a passenger lift. The first floor had various split levels and a stair lift was available for people with mobility problems. There were a range of aids and adaptations suitable to support the needs of people using the service. There was also an external garden area suitable for people to use.

There is no condition for the service to have a registered manager in post. The registered provider had reduced the time they spent at the service, but was available to support the manager in post who had responsibility for the day to day operation of the home and to support staff and operational systems used by the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The manager was preparing to submit an application for registration with the Commission. People and relatives all described the management of the service as open and approachable.

People and family members all spoke positively about the service. They told us that they or their relative was safe living at the service and that staff were kind, friendly and treated people well. They told us that the manager was always available and approachable. Comments included, “[Relative] has a call alarm system in their room,” and “Yes, I feel very safe living here. I get all the help I need.”

On the day of the inspection visit there was a calm and relaxed atmosphere in the service. We observed people had a good relationship with staff and staff interacted with people in a caring and respectful manner. People told us, “They [staff] are so kind and helpful and considerate” and “All the staff are very caring. It’s a lovely place to live.”

There were sufficient numbers of suitably qualified staff on duty to meet people’s needs. Staff completed a thorough recruitment process to ensure they had the appropriate skills and knowledge.

Safeguarding procedures were in place and staff had a good understanding of how to identify and act on any allegations of abuse.

The manager used effective systems to record and report on, accidents and incidents and take action when required.

Risk assessment were regularly updated and changes made as necessary so staff were responding to current risk levels.

Management and staff had a good understanding of the underlying principles of the Mental Capacity Act 2005 (MCA). People were supported to have maximum choice and control of their lives; the policies and systems in the service supported this practice.

People and their families were given information about how to complain. There were effective quality assurance systems in place to make sure that any areas for improvement were identified and addressed.

The service was generally well maintained and clean. However a ground floor bathroom was cluttered with equipment and the radiator cover outside this room required painting. The manager agreed to address these issues raised at the time of the inspection.

There were no incontinence odours evident. People’s bedrooms were personalised to give them a familiar feel. One person told us they loved the fact they had personal items around them including specific items of

Inspection areas

Safe

Good

Updated 8 November 2017

The service remains good

Effective

Good

Updated 8 November 2017

The service remains good.

Caring

Good

Updated 8 November 2017

The service remains good.

Responsive

Good

Updated 8 November 2017

The service remains good.

Well-led

Good

Updated 8 November 2017

The service remains good.