Spire Wellesley Hospital

The service had a good learning culture and staff and patients could raise concerns. Managers investigated incidents thoroughly and lessons learned and improvements were identified and shared with staff. Patients were protected and kept safe because staff understood local safeguarding arrangements and safe systems of working.  

There were enough staff with the right skills, qualifications and experience in departments, wards and in theatres to ensure high-quality care and treatment. Managers made sure staff received training and had regular appraisals to maintain high-quality care.  

Staff managed medicines safely. Staff identified and reacted to unexpected deterioration in a patient’s condition. Staff understood and managed risks from the environment. The facilities and equipment met the needs of patients, were clean and well-maintained and any risks were mitigated.