Spire Wellesley Hospital

Patients, and or their families and carers, were involved in decisions about their care and treatment. Staff provided information which patients could understand. Patients were invited to give feedback, knew who to speak with if they had concerns and were confident the service took their concerns seriously.  

Staff monitored and worked to improve access. The environment was adjusted to meet the needs of people with conditions which could create a barrier to access.  

Staff worked to reduce health and care inequalities through service planning, quality monitoring, staff training and feedback. Patients were involved in planning their care and understood options around choosing to withdraw or not receive care.  

Leaders supported staff wellbeing.