Spire Norwich Hospital

Ratings - Surgery

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

This assessment was undertaken because the hospital was last inspected in June 2022. The on-site assessment was unannounced and took place on 4th March 2026. We assessed 33 quality statements across the key questions of safe, effective, caring, responsive and well-led to determine the rating. During the assessment, we spoke with staff, leaders and service users. We reviewed care records, policies, and other documentation relevant to the service.

Surgical services provided at this location included eye surgery, gynaecology, general surgery, hip and knee surgery and urology. There were four theatres including a Vanguard theatre, 3 theatres were laminar flow, a 4-bay recovery area, 60 inpatient and day care beds and enhanced recovery unit (2 beds) where surgical patients were cared for.

We have rated the service as good

The surgery service was found to provide compassionate and person-centred care. Safe staffing levels was strong with a flexible and responsive workforce. Effective teamwork was evident across clinical areas. Staff were observed to work collaboratively to support continuity of care.

Medicines optimisation was safe and infection prevention and control practice was generally effective. There was a good culture of incident reporting and learning from incidents.

However, shortcomings were noted in relation to staff wellbeing and awareness of the future strategic direction of the services by staff.

If we have requested an action plan, this will be requested upon publication of the final report.

People's experience of this service

We spoke to patients who were receiving surgical treatments. Patients were positive about the staff treating them with warmth and kindness and providing effective care and treatment. Patients confirmed they were supported to move around as much as possible after their operation. Patients told us they were given time to ask questions about their procedure and staff had checked they understood what they were having done