- Independent hospital
Spire Norwich Hospital
Assessment report published 24 July 2026
Contents
Ratings - Diagnostic imaging
Our view of the service
Date of assessment: 4th March 2026. This was an aged rating assessment as the service had not been assessed since 2016. The assessment was unannounced.
Diagnostic Imaging service consisted of 1 x-ray machine, 1 computed tomography (CT) Scanner, 1 magnetic resonance imaging (MRI) machine and 2 ultrasound clinic rooms.
In 2016 we assessed Spire Norwich Hospital using the assessment methodology of the time where the outpatient department and diagnostic imaging were assessed together. Under our current assessment framework, the two departments were assessed independently.
Patient areas were safe, visibly clean, well equipped and fit for purpose. The service had good staffing levels, but they relied on bank/agency staff to maintain some services such as MRI at the time of the assessment. Staff received training to support safe care and treatment. Staff were knowledgeable about the service and how to report incidents, safeguarding issues and radiation specific concerns. Staff and teams worked well together and treated people with kindness, empathy and compassion.
There were some processes that could be improved in the management of risk and incidents such as the location of an ultrasound room within the MRI area.
The hospital’s main service is surgery, where outpatient arrangements mirror those for surgery; findings will be reported under the surgery report.
People's experience of this service
Patients told us that staff were caring and understanding. Patients stated that they were informed about the scans that were being undertaken, and they were given information to support them following their scans.
Patients said that they were satisfied with the waiting times and the quality of the service they received. People were treated with compassion and dignity. Patients felt their individual needs were met.