Archived: Spire Regency Hospital

One told us that the care they had received was 'amazing' and that their preoperative assessment was 'thorough'. They also said that the food was 'brilliant' and 'well presented.'

Another patient told us that nursing staff were 'brilliant' and that the doctor was skilled at taking blood and inserting needles painlessly. They said the food was 'excellent' and the hospital had made efforts to find food that would tempt them when they had felt unwell.

A third patient said 'I can't fault the care in any way' and that the nursing staff were 'marvellous'. Their opinion of the food was that it was of restaurant quality.

We looked at arrangements for the recruitment of staff and saw that this was done safely and qualifications were checked.

The hospital had suitable arrangements in place to get feedback from patients and to manage risks through its governance arrangements.

There were suitable arrangements in place to deal with complaints which were brought to the attention of patients. We sampled complaints and saw that they were dealt with according to the hospital's procedures.

We saw that the hospital was providing appropriate care to its patients and had systems in place to assure safety and deal with emergencies.

The hospital had effective infection prevention and control policies and procedures and these were effectively embedded into day to day practice.

We looked at the way the hospital managed its medical devices including x-ray equipment and we were satisfied that there was enough appropriate equipment and that it was properly maintained.

The hospital had an effective complaints system in place and when we looked at specific examples of complaints we saw that they had been properly dealt with.