• Hospital
  • Independent hospital

Archived: Spire Fylde Coast Hospital

St. Walburgas Road, Blackpool, Lancashire, FY3 8BP (01253) 394188

Provided and run by:
Classic Hospitals Limited

Important: The provider of this service changed. See new profile

All Inspections

4 February 2014

During a routine inspection

We talked with patients in the outpatient area and those who were inpatients. Everyone we spoke with told us their experience at Spire Fylde Coast hospital was good. Patients told us that the staff were enthusiastic, professional and caring. One patient said, 'The staff are great, fantastic. They are friendly, calm and professional and give me confidence in them.' We also spoke with a small number of relatives who were complimentary about the care their family member had received.

The registered manager was away from the hospital on the day we inspected. However other senior staff were available and able to provide the information we needed. We talked with five inpatients, six outpatients and four relatives. We also spoke with managers, nursing, care, reception and catering staff.

We observed patients being treated with respect and dignity. Patients told us that the staff were excellent and that they received care and support when they wanted it. A patient said, "The staff are fantastic and have great communication skills. They are very respectful and caring.' A relative told us, 'The staff go the extra mile here, such as with the food and linen and the little things that make such an awful time as pleasant as possible.'

Patients spoken with told us that they had received good care and treatment from the staff at Spire Fylde hospital. One patient said, 'I am very grateful to them. I am without pain for the first time in many months, thanks to this place.' We saw that patients were involved in decisions about their care and given enough information to make informed choices. We saw satisfactory numbers of staff on the inspection to respond to people's needs.

Care and treatment records were in place and of a satisfactory standard. They were informative and reviewed regularly so that staff were aware of each patient's care needs.

All involved in a patient's care knew about their nutritional needs. We observed the lunch time meal. The meals were well presented and taken to patients quickly so they were still hot and tasty.

The hospital was safe, suitable for purpose and accessible to people with mobility difficulties. It was comfortable and pleasantly warm for patients.

Systems were in place for monitoring the quality of the service people received. Patients and their relatives were asked about their views of the care and treatment provided. We saw that patient comments were collated and acted upon in an open and transparent way.

There was an effective complaints system in place which showed patients what to do if they had any complaints. Any comments and complaints that people made were responded to appropriately. One patient told us, 'I have nothing but praise for the staff but I know how to complain if I needed to.'

14 February 2013

During a routine inspection

We looked at three patient care and treatment records. These showed that the multi disciplinary staff team had involved patients in decision making about their care. Patients said their care and treatment had been discussed and agreed with them and their consent gained. They said they were happy with the care and support they received.

Patients told us that staff were kind and caring. One patient said, 'The staff are excellent, in fact the experience here has been fantastic.' Another patient told us, 'I have felt safe and well looked after. The staff can't do enough for you'

Thorough procedures were in place to ensure that equipment was safe and maintained. Staff training and support were in place which provided staff with the skills and knowledge to provide good care. There was an effective complaints system in place. People knew how to complain if they were unhappy with the care and treatment they received.

4 October 2011

During a routine inspection

Patients told us that they felt fully informed about their care and treatment needs as these are first explained from when they first came to the hospital to see the consultant and then staff continue to answer any questions they may have.

Patients told us that staff were very attentive and knew their needs and treatments.

' the staff are brilliant. They are always so kind.'

'the staff are very attentive, they always come very quickly when I need assistance'

'everybody has been brilliant, they have told me everything I wanted to know'

'staff talk quietly and respect your privacy'

' Matron comes to see you every morning when she is in the hospital to check how you are'