Updated 20 April 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection team consisted of an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Woodfield Court is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us.
Woodfield Court is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection the registered manager had left the service and had not submitted their registration cancellation forms. The provider had appointed a new manager and they planned to apply to be the registered manager.
Notice of inspection
This inspection was unannounced.
Inspection activity started on 22 March 2023 when we visited the service and ended on 28 March 2023 when we gave feedback.
What we did before the inspection
We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used information gathered as part of monitoring activity that took place on 25 January 2023 to help us plan the inspection and inform our judgements. We used all this information to plan our inspection.
During the inspection
During our visit we spoke with 5 people who used the service. We spoke with the provider’s nominated individual, the provider’s head of care, a manager, 1 senior carer, 2 care staff, 1 kitchen assistant and the receptionist. We spoke briefly to the activities lead, 1 domestic and 1 care staff member. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
We undertook a tour of the service and observed the interactions between staff and people using the service to help us understand the experience of people who could not talk with us. We reviewed records relating to health and safety, including fire safety checks and audits.
We also reviewed records remotely, away from the service, including 4 people’s care records including, where applicable, their care plans, risk assessments and medicine administration records. We looked at 2 staff personnel files, training records and records relating to the governance of the service.
We fed back our findings of the inspection on 28 March 2023 to the provider’s nominated individual, their head of care and the manager.