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Inspection Summary


Overall summary & rating

Good

Updated 17 October 2019

About the service

Woodfield Court is a residential care home providing personal care for up to 29 people aged 65 years and over across two floors. At the time of the inspection 26 people were living at the service.

People’s experience of using this service and what we found

The staff had received training including the safeguarding of people, administration of medicines, infection control and diabetes. The staff also informed us they had regular supervision and a yearly appraisal. The service had sufficient members of staff to cover the rota and the systems to recruit staff safely were robust.

A care plan and risk assessments had been written from an assessment of the person’s needs and was updated as necessary. The staff were aware of the contents of the care plan so that they understood the person’s needs and how to support them to meet their desired goal. People’s care was planned to meet their assessed nutritional and health needs.

People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible.

People’s privacy, support to remain independent and dignity was respected. We observed staff listening to people and helping them to make choices. People’s relatives were involved in their care planning in agreement with the person and care reviews were planned.

People received a responsive service which was adaptable to support their needs depending upon how they felt during the day. There were systems in place to assess, plan and meet their individual needs and preferences. Activities continued to be developed with the people living at the service so that they could enjoy hobbies and interests at the service while accessing the local community. There was a complaints procedure in place.

The deputy manager told us the aim of the service was to deliver person-centred quality care. The service provided was assessed and monitored by the registered manager and senior staff of the organisation. The staff also conversed frequently with people using the service to determine their views and develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 31 January 2017) and the key question for effective was rated at requires improvement. At this inspection we found improvements had been made and this key question was now also rated good as were all of the other key questions.

The overall rating for the service remains Good.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 October 2019

The service was well-led.

Details are in our well-Led findings below.