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Inspection Summary


Overall summary & rating

Good

Updated 31 May 2019

About the service:

Palmyra is a residential service that was providing personal care to 13 adults living with an enduring mental health condition at the time of the inspection.

Situated close to local amenities, the service appears externally as a domestic property on a residential street. Palmyra accommodates up to 15 people in one building. There is ramp access to the front of the house. Bedrooms are situated over three floors. A kitchen, dining room and lounge are situated to the ground floor. There is a large enclosed garden situated to the rear.

People's experience of using this service:

Although Palmyra catered for adults of all ages, most of the people living at Palmyra were older adults. Palmyra offered support to people who had been unable to live independently in the community.

People living at Palmyra were very much a part of the local community and accessed the community and its facilities through both socialising and activities. Some people had family members and friends who lived locally and visited them on a regular basis.

There was enough staff to support people to engage in whatever activity they chose. This helped to promote people’s choice, independence and inclusion. The size, layout and staffing arrangements meant that Palmyra had a homely feel. People and their relatives told us they were settled and happy living at Palmyra and considered it as home.

People received care from staff who had been supported in their role with appropriate training and supervision. Staff were caring and compassionate and knew people's needs and preferences well.

Regular checks and audits were carried out to determine the quality and safety of the care being provided.

Risk assessments had been undertaken to support people safely and in accordance with their individual needs. People were encouraged to be as independent as possible.

People were encouraged to express their views and were actively involved in decisions about their care.

The registered manager and registered provider promoted a person centred and transparent culture within the service. The ethos of the service was to give people the freedom to enjoy an everyday life.

Rating at last inspection:

At our last inspection, the service was rated "Good.’’ Our last report was published in October 2016.

Why we inspected:

All services rated "Good" are re-inspected within 30 months of our prior inspection.

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

The service met the characteristics for a rating of "Good" in all the key questions we inspected.

More information is in our full report.

Inspection areas

Safe

Good

Updated 31 May 2019

The service was safe.

Details are in our findings below.

Effective

Good

Updated 31 May 2019

The service was effective.

Details are in our findings below.

Caring

Good

Updated 31 May 2019

The service was caring.

Details are in our findings below.

Responsive

Good

Updated 31 May 2019

The service was responsive.

Details are in our findings below.

Well-led

Good

Updated 31 May 2019

The service was well-led.

Details are in our findings below.