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Inspection Summary

Overall summary & rating


Updated 3 April 2019

About the service: Greengate House is a two storey purpose built care home. The home accommodates up to 13 people with mental health needs. It is close to local amenities and public transport links.

People’s experience of using this service:

People received safe and effective care from staff that were kind, caring and compassionate. People’s needs had been fully assessed prior to them living at the home. Care plans were detailed, reflected people’s individual needs and were regularly reviewed to ensure the most up-to-date information and guidance was available for staff. Staff had a good understanding of the people they supported and had developed positive relationships with them.

Safe recruitment practices were in place and people were supported by staff that had undertaken a thorough induction and training relevant to their roles. Sufficient staff were employed to meet the needs of the people living at the home. Staff were supported through regular supervision and team meetings.

Risks to people had been clearly identified and guidance was in place to ensure that staff could minimise these risks. People were protected from the risk of harm and abuse. Staff felt confident to raise any concerns about abuse and had all undertaken safeguarding training.

Medication was managed safely by trained and competent staff. Staff had access to a selection of medication policies and best practice guidance. Medication administration records (MARs) were fully completed and audits regularly undertaken. An infection control policy and procedure was in place to minimise the risk of infection being spread. Staff had all undergone training and had access to personal protective equipment (PPE).

People’s privacy and dignity was respected and their independence was promoted. People spoke positively about the staff that supported them and the management team. People told us their views were regularly sought regarding their care, meals and activities.

People participated in activities of their choice and were encouraged and supported to maintain contact with friends and relatives.

The registered provider complied with the principles of the Mental Capacity Act (MCA) 2005. Staff understood and respected people’s right to make their own decisions where possible, and encouraged people to make decisions about the care they received. Mental capacity assessments and best interest decisions were completed in line with the MCA.

Rating at last inspection: Good (Report published September 2016).

Why we inspected: This was a planned inspection based on the rating of the last inspection.

Follow up: We will continue to monitor all intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 3 April 2019

The service was safe

Details are in our Safe findings below.



Updated 3 April 2019

The service was effective

Details are in our Effective findings below.



Updated 3 April 2019

The service was caring

Details are in our Caring findings below.



Updated 3 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 3 April 2019

The service was well-led

Details are in our Well-Led findings below.