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Inspection Summary

Overall summary & rating


Updated 22 May 2019

About the service: Syrian House is a care home supporting up to 17 people with mental health needs. At the time of inspection, there were 17 people being supported by the service. The home is set in well-maintained grounds in a quiet, suburban area of Sale, Trafford. The home is close to local amenities.

People’s experience of using this service:

People felt safe while being supported by the staff team at Syrian House. Relatives also confirmed this. Staff had received training to enable them to spot and report any allegations of abuse. Staff were confident they could report any concerns and they would be acted upon.

Risk assessments were in place to mitigate the risks people presented. The risk assessments were regularly reviewed and involved people. Staff were aware of what risks people presented and could describe strategies in place to reduce risk to effectively support people.

Staff were recruited safety and had the appropriate pre-employment checks in place prior to commencing employment. Staff received regular supervision and training to enable them to carry out their job role.

The premises was regularly inspected to ensure it complied with lift, fire, infection control, gas and electrical regulations.

People received a thorough assessment of their needs to ensure the service was suitable for them. People’s choices and preferences were captured on assessment and fed into care plans.

People were supported to receive a healthy and nutritious diet. People were given choice of what they wished to eat and had free access to drinks and snacks.

The service acted in line with the Mental Capacity Act 2005 and ensured people’s capacity to make particular decisions were assessed. Where people could not make a decision and were being deprived of their liberty, appropriate referrals were made under deprivation of liberty safeguards.

People were supported to receive health surveillance and were supported to attend health and medical appointments when required.

We observed kind and caring interactions between people living at Syrian House and the staff team. People and their relatives told us, they felt cared for and the staff were kind to them. People were at ease with staff supporting them and staff had a good understanding of how to support people with their mental health needs.

Care plans were detailed and involved people and their relatives. They were regularly reviewed and updated to ensure accuracy.

People had access to a wide range of internal and external activities. People were supported to access the local community and were risk assessed to enable them to leave the home unsupported.

People and relatives knew how to make complaints and felt they would be listened to. No complaints had been received by the service since the last inspection. People felt comfortable to speak to the registered manager and staff which enabled any minor concerns to be dealt with promptly.

The registered manager had oversight of the service and monitored the quality of the service to ensure they provided high quality care.

People, relatives and the staff felt the registered manager was approachable and supported the staff team well.

Rating at last inspection: The last inspection of this service was on 14 and 16 September 2016 and was rated good in all of our key questions. The report was published on 14 November 2016.

Why we inspected: This was a scheduled inspection as part of our inspection process.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit, as per our programme of inspection. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 22 May 2019

The service was safe

Details are in our Safe findings below.



Updated 22 May 2019

The service was effective

Details are in our Effective findings below.



Updated 22 May 2019

The service was caring

Details are in our Caring findings below.



Updated 22 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 22 May 2019

The service was well-led

Details are in our Well-Led findings below.