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Inspection report

Date of Inspection: 11 November 2013
Date of Publication: 20 November 2013
Inspection Report published 20 November 2013 PDF | 76.1 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 November 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We looked at five staff personnel files and found robust checks had been undertaken prior to the commencement of employment of any new staff. We found each file contained records which demonstrated that staff had been safely and effectively recruited. Files contained application forms which detailed previous employment history, formal education and qualifications. Interviews records, letters of appointment and terms of employment were also enclosed.

We saw criminal records bureau (CRB) disclosures had been obtained and at least two references had been obtained prior to commencing employment.

We found each person's identity had been confirmed along with verification that they were legally entitled to work in the UK. We saw copies of passports and birth certificates as proof of identification.

New staff underwent a learning and development programme as part of a six month probationary period. Training included skills for care, mental health, food safety, infection control and safeguarding.