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Archived: The Cherries Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 8 August 2019

About the service:

The Cherries is a residential care home providing personal care for up to six people who may have learning disability, autistic spectrum disorder, behavioural and other complex needs. At the time of our inspection there were six people living there.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

The provider and staff were exceptionally effective at supporting people, often over long periods of time, to build confidence and respond to positive behaviour strategies. This had enabled some people to achieve personal milestone goals that profoundly improved health, lifestyle and social skills.

Some people told us the organisation went the extra mile to respond to their needs and the needs of their loved ones.

The achievements of the staff to meet some people’s needs were recognised by relatives and the provider who nominated The Cherries for a national pride award.

People received an individualised service that responded to the needs of people and their loved ones.

People and their relatives gave positive feedback about the service. People told us they decided how they spent their time and the activities they took part in.

Staff worked with people and their families, they used information from people’s histories and background to develop and review meaningful activities.

Staff monitored people’s symptoms and supported them to receive specialised medical help to ensure correct diagnoses were made and appropriate medication was available.

Staff used technology to enhance people’s care, by supporting them to use a tablet computer, access the internet and use smart TVs to view films and access music.

People were supported to take positive risks to bond and interact with family members, access the community regularly and be involved in food shopping and meal preparation. Risks were assessed and there was clear guidance and support strategies for staff to follow.

People and staff told us there were enough staff to keep people safe, support them to follow their interests and take part in activities.

People were supported to maintain a balanced diet; one person’s planned weight loss enabled them to take up new activities.

Some people had healthcare conditions that effected their eating or drinking, they were supported to manage these safely.

People, their relatives and staff were positive about the culture of the service. They felt it was transparent and well-led.

The staff were led by a management team that showed a commitment to continuous improvement and development of the service people received.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

Rating at last inspection:

At the last inspection in July 2016, the service was rated Good.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as

per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 August 2019

The service was safe

Details are in our Safe findings below.

Effective

Outstanding

Updated 8 August 2019

The service was exceptionally effective

Details are in our Effective findings below.

Caring

Good

Updated 8 August 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 8 August 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 8 August 2019

The service was well-led

Details are in our Well-Led findings below.