Archived: Devoted Home Care

Updated 10 May 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 26 April 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to make sure someone was available.

The inspection was conducted by one inspector.

Before the inspection visit we looked at all the information we held about the service, including notifications of significant events. The provider had sent us a Provider Information Return (PIR) this was a document which they had completed to tell us about the service, including their strengths and areas for improvement.

We spoke with five people who used the service, or their representatives, on the telephone. We had feedback from three care workers who worked for the agency. During the inspection visit we met the registered manager (also the provider). We looked at records which included the care records for four people, the recruitment and training records for four members of staff, the provider's record of complaints and quality monitoring and other records used to manage the service.

Updated 10 May 2016

The inspection took place on 26 April 2016 and was announced. We gave the provider 48 hours' notice because the location provides a domiciliary care service and we needed to make sure someone would be available.

This was the first inspection of the service since it was registered. The service started operating at the current location in 2014. The service was previously operating from a different location and was originally registered in 2013.

Devoted Home Care is a domiciliary care agency providing personal care and support to people in their own homes. The service is available to younger and older adults with personal care needs. At the time of the inspection eight people were using the service. Some people were living with dementia. Other people had a variety of physical and healthcare needs, for example people recovering from a stroke. The service was operated by Devoted Home Care Limited, a private limited company set up by a husband and wife. One of the owners was also the registered manager for the service.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People were protected from the risk of abuse through the provider's procedures for safeguarding adults

The risks to each person had been assessed and there was a clear management plan for staff to help keep people safe.

People were supported to receive their medicines as prescribed.

There were enough staff employed to meet people's needs and keep them safe.

There were procedures to be followed in event of an emergency and the staff were aware of these.

People were protected because the agency ensured only suitable staff were recruited

Decisions about care had been made by the person or in their best interests by people who knew them well.

People were cared for by staff who had been appropriately trained and supported.

People were given the support they needed with their nutritional needs

People were given the support they needed with their health.

People were cared for by staff who were kind, considerate and showed them respect

People told us their privacy and dignity was respected.

People's needs were met, their preferences were considered and they were able to request changes to the way in which they were cared for.

People's needs were assessed and care was planned to meet these needs.

Complaints and concerns were listened to and appropriate action was taken to improve the service where concerns had been identified.

The service was appropriately managed and people found the manager professional and approachable. There was a positive culture and people felt the service was well run.

Records were accurate up to date and clear.

There were systems of audits and quality checks to make sure people were receiving a good service which met their needs.