The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Laserlast Medical

Dorin Court, 2 Rothesay Road, Talbot Woods, Bournemouth, Dorset, BH4 9NH (01202) 752581

Provided and run by:
Rosemary Crinion

All Inspections

30 October 2018

During a routine inspection

We carried out an announced comprehensive inspection on 30 October 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The service is registered for the provision of treatment, advice or surgery by a medical practitioner. The aesthetic cosmetic treatments that are also provided are exempt by law from CQC regulation. Therefore, we were only able to inspect the provision of advice and treatment and not the aesthetic cosmetic services.

We received 10 Care Quality Commission comment cards. These were positive regarding the environment, staff, efficiency of service, care delivered and the caring attitude of the provider. Many clients stated that the service was professional, and that staff took time to explain the process to them. They found the provider professional and would recommend the service to others.

Our key findings were:

  • The service was offered on a private, fee paying basis and was accessible to people who chose to use it.
  • Procedures were safely managed and there were effective levels of client support and aftercare advice.
  • There were systems, processes and practices in place to safeguard clients from abuse.
  • Information for service users was comprehensive and accessible. Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
  • The service encouraged and valued feedback from service users via in-house surveys and the website.

There were areas the provider could improve and should:

  • Review systems in place to analyse and learn from incidents and complaints

23 January 2013

During a routine inspection

We spoke with people using the service, all of whom expressed positive views about their experiences. One person told us "the Registered Manager has always been ready to answer all my questions and never put any pressure on me to do anything I didn't want." We examined care plans and all included written evidence that the process outlined to us, for providing information and obtaining consent was followed.

The Registered Manager spoke with people who used the service during our inspection. The exchange was respectful on each occasion.

Each care plan had a clear section, which had to be completed before the next treatment commenced. This included a contribution from the person using the service, on their view of how the treatment was progressing.

The Registered Manager talked through the process used within the General Practice and it was clear that safeguarding was taken extremely seriously and that people who use the service were protected from the risk of abuse.

All the people we spoke with referred to the medical background of the Registered Manager. One person said "I feel the fact that she's a GP puts my mind at ease."

"There have been no written complaints." the Registered Manager told us. "I always give people my e-mail address and mobile number and tell them 'don't hesitate to contact me.' I rely on the personal contact."

The Registered Manager told us "I changed the way in which I got written consent, as a consequence." of auditing records.