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Brighton & Hove City Council - Craven Vale Resource Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 21 April 2017

The inspection took place on the 21 February 2017 and was unannounced.

Craven Vale Resource Centre provides personal care and support for up to 31 people. Care and support is provided to adults, but predominantly to older people. It provides people with a short-term period of rehabilitation. People are supported following discharge from hospital, or to prevent admission to hospital to regain their independence and ability to return home. Short-term rehabilitation is a joint partnership between Brighton and Hove City Council and the Sussex Community NHS Trust to provide co-ordinated care. People receive care and support from social workers, social care staff, medical and nursing staff, physiotherapy and occupational therapy staff. People can also be provided with a period of respite care. The service has a high level of admissions and discharges due to the short-term nature of the service, and there are no long term placements. On the day of the inspection 28 people were resident in the service.

At the last inspection on 22 July 2014, the service was rated Good overall. At this inspection we found the service remained Good overall. Where the provision of social activities had been highlighted as an area in need of improvement this had been addressed. However, we did find an area of practice in need of improvement in relation to the recording of people’s fluid intake, which had not been consistently maintained.

People and their relatives told us they felt people were safe in the service. They knew who they could talk with if they had any concerns. They felt it was somewhere where they could raise concerns and they would be listened to. Systems in place to assess and manage risks had been maintained to provide safe and effective care. People were supported by staff who had been through robust recruitment procedures.

Sufficient numbers of suitable staff had been maintained to keep people safe and meet their care and support needs. Staff told us they received supervision, were supported to develop their skills and knowledge by receiving training which helped them to carry out their roles and responsibilities effectively. One member of staff told us, “Supervision is very supportive and we meet on a daily basis to discuss workload.” Training records were kept up-to-date, plans were in place to promote good practice and develop the knowledge and skills of staff.

People's individual care and support needs were assessed before they moved into the service. Care and support provided was personalised and based on the identified needs of each individual. People’s care and support plans and risk assessments had been maintained and reviewed regularly. One member of staff told us, “I really love it here we work with the therapists and doctors and really communicate with people. It can make a difference and build confidence. It’s a good staff team and everyone is approachable.” People told us they had felt involved and listened to. Where people were unable to make decisions for themselves this had been considered under the Mental Capacity Act 2005, and appropriate actions continued to be followed to arrange meetings to make a decision within their best interests.

The service continued to have a relaxed and homely feel. A relative told us, “I’m very used to the place and everyone is like friends. It’s very relaxed and everyone is happy and jolly.” People were supported by kind and caring staff who treated them with respect and dignity. They were spoken with and supported in a sensitive, respectful and professional manner.

People told us the food was good and plentiful. Staff told us that an individual’s dietary requirements formed part of their pre-admission assessment and people were regularly consulted about their food preferences. Healthcare professionals, including speech and language therapists and dieticians, had been consulted with as required.

Staff told us that communication throughout the service continued to be

Inspection areas

Safe

Good

Updated 21 April 2017

The service remained Good.

Effective

Good

Updated 21 April 2017

The service remains Good.

Caring

Good

Updated 21 April 2017

The service remains Good.

Responsive

Good

Updated 21 April 2017

The service remains good.

Well-led

Good

Updated 21 April 2017

The service remains good.