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Inspection Summary

Overall summary & rating


Updated 1 April 2017

This comprehensive inspection took place on 31 January and 1 February 2017 and was unannounced on the first day. We last inspected the home on 31 July and 1 August 2015. At that inspection we found that considerable improvements had been made following the previous inspection in January 2015. However during the inspection in July and August 2015 we found three breaches of Regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Following that inspection the provider wrote to us to tell us what actions they would take in order to comply with those regulations and when.

During this inspection we checked if those actions had been completed and we found the service to be compliant with all of the fundamental standards.

Wyndham Manor is a purpose built residential care home situated in a residential area of Cleator Moor and is within walking distance of the local amenities. The home is on three floors and all rooms are single occupancy with ensuite facilities. There are a number of suitable shared communal areas and a secure garden. The home can take up to 68 people, some of whom may be living dementia. At the time of this inspection there were 61 people living at Wyndham Manor Care Home.

There was a registered manager in post. A registered manager is a person who has registered with the (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Medicines were being administered and recorded appropriately and were being kept safely.

During the inspection there were sufficient numbers of suitable staff to meet people’s needs and the provider was in the process of recruiting more staff. Staff had completed a variety of training that enabled them to improve their knowledge in order to deliver care and treatment safely.

Where safeguarding concerns or incidents had occurred these had been reported by the registered manager to the appropriate authorities and we could see records of the actions that had been taken by the home to protect people.

People’s rights were protected. The registered manager was knowledgeable about their responsibilities under the Mental Capacity Act 2005. People were only deprived of their liberty if this had been authorised by the appropriate body or where applications had been made to do so.

People were supported to maintain good health and appropriate referrals to other healthcare professionals had been made.

There was a clear management structure in place and staff were happy with the level of support they received.

People living in the home were supported to access activities that were made available to them and pastimes of their choice.

Auditing and quality monitoring systems were in place that allowed the service to demonstrate effectively the safety and quality of the home.

Inspection areas



Updated 1 April 2017

The service was safe.

People told us they were safe and well cared for in this home.

Prescribed medicines were stored, administered and disposed of safely.



Updated 1 April 2017

The service was effective.

People said they enjoyed the meals provided and appropriate assessments relating to nutritional requirements had been made.

Consent to care and treatment had been obtained involving, where required, appropriate others.

Staff had received the relevant training to fulfil their roles.



Updated 1 April 2017

The service was caring.

People were treated with kindness and compassion and their dignity was respected.

People told us they were well cared for and were valued as individuals.

People’s wishes for how they preferred to be cared for at their end of life had been planned for.



Updated 1 April 2017

The service was responsive.

People who lived in the home and their relatives felt able to speak with staff or the management team about any concerns they had.

Staff took into account the needs and preferences of the people they supported.

People were supported to engage in activities which were provided.

Care plans and records showed that people were seen by appropriate professionals, when required, to meet their physical and mental health needs.



Updated 1 April 2017

The service was well-led.

Formal systems were in place to record quality monitoring and safety of the service provision.

Staff told us they felt supported and listened to by the registered manager and registered providers.

People living in the home and their relatives were able to give their views and take part in meetings and discussions about the service.