Champions Place

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them.

People’s risk assessments and support plans were reviewed regularly with input from people’s relatives and any relevant professionals.

Relatives told us they were able to be involved in planning their family members’ care and treatment, including when appointments or reviews took place. Professionals confirmed the input of families and professionals was sought when people’s needs were reviewed. A professional said, “Reviews are conducted with managers and family involvement where possible, and updates shared.”

Staff planned and delivered people’s care in collaboration with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards, including Right support, Right care, Right culture, the statutory guidance for services supporting autistic people and people with a learning disability.

People told us they enjoyed the food at the home and were involved in choosing what they ate. Relatives said their family members’ dietary needs were met and that staff promoted healthy eating. One relative told us, "[Family member] is well-looked after and she has a good diet. They have encouraged her to eat more healthily."

Professionals confirmed people had access to food they enjoyed and that staff supported people to maintain a healthy weight. One professional told us, “We visited during mealtimes and food looked nourishing and well presented. Our 2 people eat well, and we have never had concerns regarding weight loss or excessive weight gain.”

Some people had been assessed by a speech and language therapist and guidance put in place about how staff should prepare their food. Professionals told us staff followed this guidance to ensure people were supported to eat safely. A professional said, “Speech and language recommendations regarding eating and drinking are observed.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing information effectively when people moved between different services.

Professionals told us staff worked well with them to ensure people’s needs were met and followed any guidance they recommended. One professional said, “Staff always act on recommendations from our MDT [multidisciplinary team]. Our MDT have provided lots of input over the last few years and Champions Place always act on the advice given.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Professionals told us staff worked effectively with them to monitor people’s health and implemented any guidance they put in place about how people’s care should be provided. One professional said, “From our joint working with Champions Place we feel that they do support people to stay healthy.” Another professional told us, “Staff follow speech and language therapy guidelines and GP recommendations for medical conditions.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People were recognised as individuals with unique skills, strengths and goals.

People were supported to attend regular health checks and people with long-term conditions were supported to see specialist professionals for monitoring and review where necessary.

Professionals told us the registered manager and staff took prompt action if people became unwell, including consulting with healthcare professionals when needed. One professional said, “Infections such as chest and urinary tract infections are always actioned appropriately and recommendations from the GP followed. The home manager always seeks the advice of health professionals when supporting our people with their physical and mental health.”

Relatives told us staff monitored their family members’ health effectively and took prompt action if they identified concerns. One relative said that when their family member became unwell, “They picked it up straightaway and got [family member] to the doctor's. Anything they pick up, they will take [family member] to the doctor or call the doctor for advice.”

Several relatives told us their family members’ wellbeing had improved since moving to the home. One relative said, "They supported [family member] to do lots of new things. She was not that lively when she moved in, but she became a lot more lively. She began to speak a lot more. They helped find her herself again. They have improved her health and her outlook."

The provider told people about their rights around consent and respected these when delivering person-centred care and support. Staff understood the importance of gaining people’s consent to their care on a day-to-day basis.

Where necessary, assessments had been carried out to determine whether people had capacity to make informed decisions about their care. If people did not have capacity to make decisions, appropriate procedures had been followed to ensure any decisions made were in people’s best interests.