Champions Place

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness and respected their privacy. Staff treated colleagues from other organisations with professionalism and respect.

People told us staff were caring and this was confirmed by our observations. One person said, "The staff are so kind." Another person said, "The staff are wonderful; they need a medal."

Relatives told us their family members had developed positive relationships with the staff who supported them. A survey returned by a relative in August 2025 stated, '[Family member] is always well looked after and has a great relationship with all members of staff.'

Professionals described staff as caring and said staff supported people to live their lives as they chose. One professional said, “We have found staff to be kind, caring and passionate. They know our 2 people well and ensure they take part in preferred activities.”

Relatives and professionals said there was a friendly, homely atmosphere at the service in which people felt comfortable and content. A relative told us, "It is like a family home." A professional said, “We feel that Champions Place provides a welcoming and homely environment for the people on our [care] pathway.”

Staff respected people as individuals and supported them to live in a way which reflected their strengths, aspirations and interests. People’s personal, social and religious needs were met.

Staff supported people to take part in activities they enjoyed and to be part of their local community. Several people told us they attended resource centres each week where they enjoyed activities and outings. Relatives said staff supported their family members to live active and fulfilling lives. One relative told us, "[Family member] loves going shopping and they take her shopping. They go to shows, they do all sorts of things.”

Staff understood people’s individual needs and preferences and provided support in a way that reflected these. People’s communication needs were met, which enabled them to make decisions about their care and support.

Staff promoted people’s independence, and people had choice and control over their own care and wellbeing.

People told us staff encouraged them to be independent. Several people said they worked alongside staff to keep their rooms clean and 2 people told us they had been supported to administer their own medicines.

Some people told us they enjoyed being involved in the day-to-day life of the home. One person said, “I like helping out when I can. I make teas and coffees, and I help with the washing up." Another person told us, "I help out in the kitchen, I do the breakfast trolley, and I help out in the garden."

Relatives told us staff encouraged their family members to be independent. One relative said, “[Family member] loves where she is. She has her independence, and she is doing lots of things she has not done before.” When asked what the service did well, one professional said, “Promotes independence in daily tasks” and “Maintains strong family and community engagement.”

People told us they enjoyed living at the home. Several people said they had established important friendships since moving in. One person told us, "I love it here; I live with all my friends."

Relatives told us staff supported their family members to maintain relationships with their families. For example, one relative said staff had regularly driven their family member to visit their parents in a nursing home. Relatives also told us staff had supported their family members to attend important family events, such as weddings and funerals. One relative said, "They supported [family member] to do that [attend an event]. That is care – treating [family member] with love and dignity; enabling family life."

Staff listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed that staff responded quickly when people became distressed or needed reassurance during our visits.

A relative told us staff understood people’s individual means of communicating distress and responded promptly if this occurred. Professionals confirmed staff were alert to people’s immediate needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care. Staff told us they enjoyed working at the home and that they felt valued for the work they did. One member of staff told us they had received good support from the provider when they had been unable to work for a significant period of time.