13 June 2023
During a routine inspection
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Alyson Homecare is a domiciliary care agency providing the regulated activity of personal care. The service provides support to people who have a learning disability and who are autistic. At the time of our inspection there was 1 person using the service.
People’s experience of using this service and what we found
Right Support:
Staff supported people to have the maximum possible choice, control, and independence over their own lives.
People were supported to take part in activities within their local community.
Staff supported people with their medicines.
Right Care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
People who had individual ways of communicating, using body language, sounds, Makaton (a form of sign language), pictures and symbols, could interact comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them.
Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse.
The service had enough appropriately skilled staff to meet people’s needs and keep them safe.
People’s support plans reflected their range of needs.
Right Culture:
People received good quality care and support.
Staff knew and understood people well and were responsive to their care and support needs.
Management and staff put people’s needs and wishes at the heart of everything they did.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us in April 2022, and this was the service’s first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.