Archived: Moorfields Lodge

We reviewed the medication process and records being held and used. Staff told us they were aware of the process and could verbally inform us of this. We found staff to be trained and competent in the administration of medication.

We looked at staff records to find evidence of a full recruitment process and check had been completed prior to any staff administering care or treatment. We found these records were kept in a locked secure place and could be accessed promptly. This showed us records were stored in an appropriate way and staff could source information when needed.

We used a number of different methods to help us understand the experiences of people who used the service. This was because the majority of people who used the service had complex needs which meant they were not able to tell us their experiences. For example we observed staff gave people time and engaged with people in a respectful, encouraging and patient way.

The staff we spoke with told us there were clear lines of communication and accountability within the service and they were supported through a planned programme of supervision, appraisals and training.