Archived: 3 Barn Rise

The care we observed was compassionate and ensured people's safety and welfare was met.

We found that people were well cared for and their needs were met. The provider acted in accordance with legal requirements to seek consent for care and treatment and people were offered choices whenever possible.

Care plans were up to date and people who used the service and significant others were involved in the review process.

Meals provided were well balanced, nutritious and culturally appropriate. People who used the service were involved in the planning of the menu and shopping of the ingredients.

We observed people taking part in community based activities, for example during our inspection people went shopping for Christmas presents.

We noted that the building had structural problems which were in the process of being addressed, however the environment looked very tired. A survey undertaken in February 2013 stated that work was required to redecorate and refurbish the home, but we found no action had been taken.

A longstanding staff team ensured consistency in the provision of care.

People who used the service had no complaints about the treatment and care provided. Staff were confident that the Registered Manager would respond appropriately to all complaints raised.

The provider had appropriate systems in place to ensure medications were managed safely. We also found that staff had sufficient support and training to ensure they were able to perform their role. The service had robust systems in place to ensure the correct number of staff worked each shift to meet the needs of people who used the service.

We found care plans and risk assessments reflected individual needs of people and were frequently reviewed to ensure they were current. There were policies and procedures for staff to follow in order to minimise the risk of inappropriate treatment. Complaints were appropriately recorded and investigated.