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Archived: Branwell Manor

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Reports


Inspection carried out on 26 July 2013

During a routine inspection

Branwell Manor Care Home is a modern, purpose built building with eight bedrooms, all with ensuite facilities. There is a large dining kitchen leading to a patio and secure gardens for people to enjoy.

On the day of our visit there were seven younger adults living at Branwell Manor, three of whom were wheelchair users. During our visit we spoke with the registered manager, a senior support worker, support worker and one of the people living at the home. We also looked at two sets of care records and three staff personnel files.

Throughout our observations we saw people living at the home appeared relaxed in their surroundings and were engaged in different activities. We observed interactions between people and staff that were positive, people frequently laughed or smiled. Staff gently reassured and supported people if they became unsettled or anxious.

We saw people�s individual needs were assessed thoroughly and care and support was developed from an assessment of their needs. People were encouraged to be independent and to make choices for themselves if they were able to.

There were sufficient numbers of staff with the right knowledge, experience, skills and qualifications to support people at all times. Staff received appropriate training and were qualified and experienced to carry out their role. They told us they felt well-supported by the managers.

When we spoke with a support worker and a senior support worker they told us Voyage was a good company to work for and they felt confident the service provided was good. They told us they had a good staff team working at the home and felt well-supported by their managers.

The manager told us �I truly believe this team works together and staff do their best; the people that live here have good, fulfilled lives.�

Staff told us people living at the home and their relatives knew how to complain and several of them had done so. We saw evidence that complaints were dealt with effectively and to the satisfaction of the person making the complaint. The person we spoke with confirmed that they felt any complaints or concerns they had were dealt with appropriately.

Inspection carried out on 19 November 2012

During a routine inspection

The staff we spoke with told us people were well cared for, they told us, "They can do what they want, when they want."

During our inspection most of the people living at Branwell Manor were either out in the community or in their bedroom resting. However, we did observe staff interaction with two people and we saw positive communication that included the person in the discussions which were being held.

Our review of the care records showed people were involved in making decisions. We saw that the care and support delivered was meeting the persons needs.We saw staff received regular training and had the necessary skills to care for the people living at Branwell Manor.

The home had a clean and welcoming atmosphere and we saw systems were in place to regularly monitor the quality of care provided.

Inspection carried out on 25 July 2011

During a routine inspection

People say they like living in the home. One person said they are involved in assessing their care needs and have a say in what happens to them. Another person said they can invite whoever they want to their reviews. Another says they like sitting and talking about their care plans. People say the home is great and the people looking after them are great.

People say they like their bedrooms. One person said they have everything they need and have their bedroom as they want. Another said they like living in the home its good.

People say they like the people caring for them. One person said they like the staff as they look after them. Another said the staff are very good and they listen to what they say.

Reports under our old system of regulation (including those from before CQC was created)