The Care Quality Commission
  • Care Home
  • Care home

Archived: Bracken Villa

6 Bracken Lane, Retford, Nottingham, Nottinghamshire, DN22 7EU (01777) 719720

Provided and run by:
Voyage Limited

Important: The provider of this service changed. See new profile

All Inspections

9 January 2014

During a routine inspection

The provider had a system in place to gain valid consent from people who used the service. People who used the service understood the care choices available to them. People said staff supported them in their choices about their care.

People who used the service told us the care and support provided at the home was good and they got on well with staff. One person said 'I really like the staff, they are lovely'. Another person said "I like all of them, they help me do what I want to do'.

We observed effective communication and good relationships between staff and the people living in the home. People's needs and risks were assessed and care and support was planned and delivered in line with their individual care plans. People had regular opportunities to do things they enjoyed.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

People were not always cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Not all staff had received regular supervision

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

2 August 2012

During a routine inspection

One person we spoke with told us 'I like living here. There is loads to do and we are always going out. I've been on holiday and am going again this year.'

Another person said 'I get on well with everyone but can be on my own when I want to be.'

People we spoke with all told us they enjoyed their lives at Bracken Villa. They said the staff were very good and supportive. They talked about the range of activities they could pursue such as working with animals and carpentry to days out at theme parks and pub meals.

4 January 2012

During an inspection in response to concerns

We carried out this responsive inspection because we had concerns that this service had not been visited since 2009. During our visit we spoke with a number of people who used services who told us they were happy with the care and support they received from staff. One person who used services told us: 'The staff are really good, they are fantastic.' Another person who used services told us: 'The staff give me choices about what I would like do each day.'

When we asked people who used services about the quality of the food we received mixed views. One person who used services told us: 'The food is ok.' Another person who used services told us: 'The food is rubbish there is not enough.'

Some of the people who used services we spoke with told us there was a range of activities they could get involved with. One person who used services we spoke with told us: 'We go to lots of different activity clubs and go to the pub.' Some people who used services we spoke with told us that there were limited activities to get involved in at the weekend. They told us that they sometimes get bored at weekends.

All of the people who used services we spoke with told us that they were well cared for and protected by staff. People who used services told us if they had any worries or concerns they would speak to the manager who they believed would deal with the matter quickly and effectively. One person who used services told us: 'I feel safe and looked after here'. Another person who used services told us: 'If I was worried I would speak to staff and I know to speak to my social worker if I have any worries about staff.'

The provider had a number of ways in which people who used services could give feedback about the services they received. One person who used services we spoke with told us: 'We have meetings to talk about anything that makes us upset.' One person who used services told us that they had been involved in a national meeting held by the provider called 'Our Voice'. This meeting enabled people who used services to discuss a range of issues and make suggestions for improvement at the service where they lived.