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Inspection Summary


Overall summary & rating

Good

Updated 16 April 2019

About the service:

• 3 Edith Road (Tregona) is a ‘care home’. People in care homes receive accommodation and personal care as single package under one contractual agreement. The Care Quality Commission regulates both the premises and the care provided. Both were looked at during this inspection. At the time of our inspection there were three people living in the service.

• The service supported people with learning disabilities who displayed behaviours which may challenge others. Staff did not wear anything that suggested they were care staff when coming and going with people.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service:

We received positive feedback about the service and the care people received. The service met the characteristics of Good in all areas.

• The service effectively applied the principles and values of Registering the Right Support and other best practice guidance. These ensured that people who used the service lived as full a life as possible and achieved the best possible outcomes, that include control, choice and independence.

• People experienced high quality care that was safe, effective, caring, responsive and well led.

• People’s relatives, care managers and supporting health and social care professionals consistently provided positive feedback about all aspects of the care people received.

• People were supported by a small, consistent staff team who were kind, caring and inspired by their manager to deliver high quality, personalised care.

• People were protected from discrimination, neglect, avoidable harm, and abuse by staff.

• Staff ensured the human rights of people who lacked a voice, due to complex communication needs, were upheld and respected.

• Risks to people's safety had been identified and assessed. Staff followed people’s risk management plans to keep them safe.

• Staff felt valued and respected by the management team and consistently demonstrated high levels of morale.

• Staff had the required skills to meet people’s needs effectively, which led to good outcomes for people and promoted their quality of life.

• People’s care plans were comprehensive, providing staff with the required information about their needs and how to meet them.

• The registered manager had worked effectively with local organisations, health and social care professionals and multi-disciplinary teams and was often the driving force to improve outcomes for people, through joined up care provision.

Rating at last inspection:

• At the last inspection on 29 November 2019 the service was rated good.

Why we inspected:

• This was a planned inspection o the service.

Follow up:

• We did not identify any concerns at this inspection. We will therefore continue our on-going monitoring of the service and all information we receive. We will use this information to determine when we next inspect the service.

Inspection areas

Safe

Good

Updated 16 April 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 April 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 April 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 April 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 April 2019

The service was well-led.

Details are in our well-led findings below.