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Inspection report

Date of Inspection: 18 December 2012
Date of Publication: 12 January 2013
Inspection Report published 12 January 2013 PDF | 71.69 KB


Inspection carried out on 18 December 2012

During an inspection to make sure that the improvements required had been made

We used a number of different methods to help us understand the experiences of people who use the service because people had complex needs and they were unable to tell us their experiences.

The registered manager was not present during the inspection. We spoke with care workers during the visit and the operations manager by telephone.

At a previous inspection on 20 August 2012, we found the provider was non-compliant with three outcomes, and we issued compliance actions about these regulations.

We viewed the building and premises and observed that improvements had been implemented. We looked at records about staffing and management of the home. We saw the provider had made changes to ensure they were compliant with this outcome. The registered manager had decided to transfer to the position of deputy manager, which meant the provider was now compliant with the training requirements for this position.