• Care Home
  • Care home


Overall: Good read more about inspection ratings

34 Yew Tree Close, Fair Oak, Eastleigh, Hampshire, SO50 7GP (023) 8060 1805

Provided and run by:
Voyage 1 Limited

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Background to this inspection

Updated 11 May 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by one inspector over two days.

Service and service type: This is a small care home registered for up to six people. It does not provide nursing care. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This was an unannounced inspection. It was completed over two days. The second day was announced.

What we did:

• Prior to the inspection we reviewed information we held about the service since their last inspection.

• This included a PIR (Provider Information Return.) This document helps us to rate how the service rates itself in terms of our key lines of enquiry and what they propose to do to improve further.

• We considered key events which they are required to send us by law as formal notifications.

• During the inspection people were unable to share their views about the support they received so we observed how staff supported them. We spoke with five staff members and the registered manager who was available throughout the inspection. We looked at the care records for two people who used the service. We also looked at records relating to the management of the service such as records of accidents, incidents and complaints and quality assurance reports.

After the inspection we spoke with three relatives.

Overall inspection


Updated 11 May 2019

People’s experience of using this service:

People continued to receive safe care. People were safe and staff knew how to keep them safe from harm. The provider had a recruitment process to ensure they had enough staff to support people safely. People received their medicines as prescribed. Staff followed infection control guidance. Accidents and incidents were monitored.

People continued to receive effective care. Staff were supported and had the skills and knowledge to meet people’s needs. People had choice and control of their lives and staff supported them in the least restrictive way possible. People’s nutritional needs were met and they received enough to eat and drink to ensure they had a healthy diet. People accessed health care when needed.

People continued to receive care from staff who were kind and caring. Staff supported and encouraged people to be involved in how decision were made about their support. Staff were caring, compassionate and kind. People’s privacy dignity and independence were respected.

People continued to receive responsive care. Staff knew people well. Their support needs were assessed and planned to ensure they received the support they needed. People took part in activities of interest and their preferences, likes and dislikes were known to staff. The provider had a complaints process which people were aware of to share any concerns.

The service continued to be well managed. The environment was welcoming, warm, comfortable and clean. The registered manager was known and made themselves available. There were good audit systems in place to ensure the service continued to meet people’s needs.

Rating at last inspection: Rated Good (Report published June 2016).

About the service: Southview is a care home without nursing. It provides personal care and accommodation and can accommodate up to six people. The service specialises in providing care and support to people with autism. At the time of our inspection five people were living at Southview.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.