Peacock Hay

Updated 8 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

Peacock Hay is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Peacock Hay accommodates up to seven people in one adapted building.

At the time of the inspection there was not a manager registered with the Care Quality Commission. There was a manager in place who was in the process of being registered. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We reviewed this information and other information we held about the service. This included notifications about events that had happened at the service, which the provider was required to send us by law. For example, safeguarding concerns, serious injuries and deaths. We contacted professionals to gain their views of the service provided.

People who used the service were unable to communicate their experiences of the service, so we observed care and support in communal areas to assess how people were supported by staff. We spoke with four relatives. We spoke with three members of staff and the manager.

We viewed two people’s care records to confirm what we had observed and what staff had told us. We looked at how medicines were stored, administered and recorded for two people. We also looked at documents that showed how the home was managed which included training and induction records for staff employed at the service.

Updated 8 June 2019

About the service:

Peacock Hay is a residential care home that was providing personal care to seven people who had a learning disability at the time of the inspection.

People’s experience of using this service:

People were supported by safely recruited staff who had the skills and knowledge to provide support in line with their needs. People were supported safely by staff to manage their risks, whilst promoting their independence. People were supported in a clean environment and their medicines were managed safely.

Effective care planning was in place which guided staff to provide support that met people’s diverse needs and in line with their preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were kind and caring towards people and promoted choices in a way that people understood. People’s right to privacy was upheld. People were supported to maintain their independence and encouraged to learn new skills.

People were involved in interests and hobbies that met their preferences. People and their relatives were involved in the planning and review of their care, which meant people were supported in line with their preferences. There was an effective complaints system in place.

Systems were in place to monitor the service, which ensured that people’s risks were mitigated, and lessons were learnt when things went wrong. People, relatives and staff could approach the manager who acted on concerns raised to make improvements to people’s care. Staff and the manager worked with other agencies to ensure people’s health and wellbeing was maintained.

The service met the characteristics of Good in all areas; for more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

Good (report published 21 October 2016).

Why we inspected:

This was a planned inspection based on the rating of Good at the last inspection. We found the service continued to meet the characteristics of Good in all areas.

Follow up:

We will continue to monitor the service through the information we receive.