Hepdene House

Updated 13 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 3 March 2021 and was announced.

Updated 13 March 2021

This inspection took place on 28 November and 6 December 2017 and was unannounced.

Hepdene House is a residential care home for up to eight people living with physical and /or learning disabilities. There were eight people living in the home when we inspected.

At the last inspection on 6 November 2015 we rated the service as ‘Good’ and there were no regulatory breaches. At this inspection we found the the overall rating for the service remained ‘Good’.

Staff recruitment procedures ensured staff were suitable to work in the care service. Staffing levels were sufficient and flexible to meet people’s needs.

Staff received the training and support they required to carry out their roles and meet people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We saw staff knew people well and understood how to manage risks without limiting people’s freedom unduly. Staff understood safeguarding procedures and how to report any concerns. Medicines were managed safely and people received their medicines when they needed them.

Staff supported people to access healthcare services. People were involved in planning their care and support which was delivered to meet their needs and preferences. Staff supported people to lead active lives of their choosing and to keep in contact with family and friends. There were systems in place to manage complaints.

Staff were exceptional in their commitment to ensuring people could live as full a life as possible by promoting and maintaining their independence. They knew people very well and had developed positive relationships with them. They were compassionate, considerate and respectful in their interactions with people and were extremely skilled in communicating and responding to their needs. Staff continuously looked for ways to improve care, so people had positive experiences and led fulfilling and meaningful lives.

Relatives and staff were complimentary about the management team and leadership of the service. The registered manager led by example and promoted person-centred care. Effective quality audit systems were in place.