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Inspection Summary


Overall summary & rating

Good

Updated 14 March 2019

About the service:

19 – 23 Church Street is registered to provide accommodation and personal care for up to ten people with learning disabilities. At the time of inspection, nine people were using the service. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

People continued to receive safe care. Staff understood safeguarding procedures that should be followed to report abuse and incidents of concern. Risk assessments were in place to manage risks within people’s lives, whilst also promoting their independence.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. Staffing support matched the level of assessed needs within the service.

Training was provided to ensure staff had the skills, knowledge and support they needed to perform their roles.

Staff were well supported by the registered manager, and had regular one to one supervisions. Staff were positive about the management of the service.

People's consent was gained before any care was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice

Staff continued to treat people with kindness, dignity and respect and spent time getting to know them. Care plans reflected people’s likes and dislikes, and staff spoke with people in a friendly manner.

People and their relatives were involved in care planning and were able to contribute to the way in which people were supported. People and their families were involved in reviewing people’s care and making any necessary changes.

A process was in place which ensured people could raise any complaints or concerns. No complaints had been received since our last inspection.

The service continued to be well managed. The provider had systems in place to monitor the quality of the service. Actions were taken and improvements were made when required.

Rating at last inspection: Good. The inspection report was published on 5 April 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 March 2019

The service remained Good

Details are in our Safe findings below.

Effective

Good

Updated 14 March 2019

The service remained Good

Details are in our Effective findings below.

Caring

Good

Updated 14 March 2019

The service remained Good

Details are in our Caring findings below.

Responsive

Good

Updated 14 March 2019

The service remained Good

Details are in our Responsive findings below.

Well-led

Good

Updated 14 March 2019

The service remained Good

Details are in our Well-Led findings below.