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Pinkneys Road Good Also known as 87 Pinkneys Road

Inspection Summary

Overall summary & rating


Updated 11 March 2020

About the service

Pinkneys Road is a care home without nursing situated in a residential area of Maidenhead, Berkshire. The service can accommodate three people with complex learning disabilities or autism spectrum disorder. At the time of our inspection, three people lived at the service. The home is a bungalow, with three bedrooms and communal living spaces on the ground floor.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People living in the home were safe, supported by enough staff who understood their responsibilities to safeguard people from discrimination, neglect, and abuse. Staff had effectively identified and assessed risks to people’s health and safety, which were managed safely to protect them from harm. The service had very good staff retention and people experienced care from trusted staff who knew them well and how to meet their needs. The provider's recruitment policy reflected best practice and ensured only staff suitable to support people with a learning disability were appointed to work in the home. People received their prescribed medicines safely, from staff who had completed the required training and had their competency to do so regularly assessed. Staff ensured people lived in a home which was clean, hygienic and well maintained. Staff followed required food safety standards when preparing or handling food. Staff were supported to raise concerns and report incidents and near misses, which ensured action was taken to protect people from similar events in the future.

Staff understood and delivered care in line with standards from NICE (National Institute for Health and Care Excellence), other professional bodies or organisations and advice from specialist healthcare professionals. Staff received training and supervision to maintain and develop their skills and knowledge, which enabled them to support people with good quality care, which met their changing needs effectively. People were supported to have a healthy balanced diet and had access to the food and drink of their choice, when they wanted it. The service worked well with other agencies to achieve good outcomes for people, who were supported to access healthcare services and support when required. The environment was personalised to meet people's individual needs and the provider ensured all required specialist adaptive equipment needed to support people effectively was available.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff effectively consulted with people’s relatives, advocates and care managers, where appropriate, regarding decisions about their care. This ensured their legal and human rights were upheld and decisions made about their care and support were in their best interest.

People experienced positive caring relationships with staff who consistently treated them with kindness and compassion in their day-to-day care. Staff supervisions and competency assessments ensured that people experienc

Inspection areas



Updated 11 March 2020

The service was safe.

Details are in our safe findings below.



Updated 11 March 2020

The service was effective.

Details are in our effective findings below.



Updated 11 March 2020

The service was caring.

Details are in our caring findings below.



Updated 11 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 11 March 2020

The service was well-led.

Details are in our well-led findings below.