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Inspection Summary


Overall summary & rating

Good

Updated 13 December 2017

This was an unannounced inspection which took place on 13 November 2017.

30 Broad Lane is a residential care home for a maximum of six people with learning disabilities and associated needs. Some people within the home had difficulties that included mobility issues. At the point of inspection, the service had five female residents. The service is provided to people across two floors, with a lift to enable people to access both floors.

At the last inspection of September 2015, the service was rated Good. At this inspection the rating remained Good.

Why the service is rated Good

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service remained safe. Sufficient staff were deployed to manage people’s needs, and enable them to engage in activities of their choice, through appropriate risk management. Staff knew how to safeguard people from abuse and were aware of the protocols to follow should they have concerns. Staff reported that they would not hesitate to whistle-blow if the need arose. Medicines were managed safely. Staff were competency checked annually and medicines audits were completed monthly to ensure people received their medicines as prescribed.

The service remained effective. Support was delivered by a highly trained staff team, who were able to respond appropriately to people’s changing needs. Staff were supervised and supported by an effective manager, who ensured health professionals were engaged as required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service remained caring. Staff were polite, respectful and ensured they maintained people’s dignity when supporting them. They encouraged open communication and worked on motivating people to increase their independence.

The service continued to be well-led. The registered manager was proactive, approachable and transparent in her practice. She welcomed comments and encouraged better practice. All audits were maintained, ensuring the registered manager had a full overview of the service.

Inspection areas

Safe

Good

Updated 13 December 2017

The service remains Good

Effective

Good

Updated 13 December 2017

The service remains Good

Caring

Good

Updated 13 December 2017

The service remains Good

Responsive

Good

Updated 13 December 2017

The service remains Good

Well-led

Good

Updated 13 December 2017

The service remains Good