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1 Uppingham Gardens Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 22 April 2020

About the service

1 Uppingham Gardens is a residential care home providing personal care. It can support a maximum of seven people who are diagnosed with learning disabilities or associated needs. At the time of the inspection six people were supported at the service. The home consists of seven bedrooms with two bathrooms. Communal dining, lounge, kitchen and large gardens enable people to spend quality time together in the two-storey detached property, located in a quiet cul-de-sac.

People’s experience of using this service

The registered manager did not have a thorough overview of the service. Although the provider had developed effective quality assurance and governance systems to enable improvement in the service. This meant we were not always notified of notifiable incidents.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff worked in partnership with external professionals to ensure the safe and effective delivery of people’s care. People, professionals and relatives reported people were safe living in the home. Staff had completed the provider’s mandatory training and understood their responsibility to safeguard people from discrimination, harm and abuse.

Risks to people were identified and effective measures implemented to ensure these were reduced and managed safely. People were supported by sufficient staff who knew them very well and were continually assessing their changing needs. The provider had a robust recruitment system in place, that ensured people were supported by staff who were safe to do so.

Medicines were managed safely and audits completed thoroughly to ensure people were supported in the safest way possible with medicines. People lived in a home which was clean and free from malodour.

People's needs were met by staff who had the necessary skills and knowledge to effectively carry out their duties. The provider operated an effective system of training, supervision and appraisal, which enabled staff to provide good quality care. It was acknowledged that competency assessments were not always evidenced, and this would need to be an area for further development.

Staff promoted people's health by supporting people to access health care services when required and by encouraging people to eat a healthy diet. Staff involved people and their relatives where appropriate, in decisions about their care, so that their human and legal rights were upheld.

Staff consistently treated people with kindness and compassion. People were supported to express their views and wishes about their needs, which were respected by staff. People's privacy and dignity were promoted by staff during the delivery of their care.

People experienced person-centred care which placed them at the heart of the service. Staff felt valued and respected by the registered manager and staff who had created a true sense of family within the service. Staff were passionate about people living in the home and continuously strove to achieve positive outcomes for them. People were supported to follow their interests and take part in activities that were socially and culturally relevant to them.

People and their relatives knew how to complain and were confident the registered manager and staff would listen and take appropriate action if they raised concerns. The provider had effective systems in place to respond and investigate complaints.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People were supported to have maximum choice

Inspection areas

Safe

Good

Updated 22 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 22 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 22 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 22 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 22 April 2020

The service was not always well-led.

Details are in our well-led findings below.