Archived: Voyage 1 Limited - 58 Worlds End Road

People who used the service were involved in planning their care. They were supported to make choices about the care they received.

People received sufficient quantities of food and drink to meet their needs and were able to make choices about what they ate and drank.

There were enough suitably qualified and experienced staff to meet the needs of the people who used the service. A relative of a person who used the service told us, "'I think [person's name] is getting very good care. People know her and give the appropriate care'. However they also expressed some concerns that the service's manager kept changing.

There were good arrangements for making sure that standards were monitored and improved, where necessary. These included audits of services and regular staff meetings.

We saw that all of the staff at the home treated people with warmth and kindness. A relative told us. 'They look after my relative very well. They are very happy here'.

The people who use the service were involved in influencing the care and welfare they received. We saw records of resident's meetings which showed how people's views were used to improve the service.

Care was planned and designed to meet the individual health and welfare needs of the people who used the service. The relative we spoke to said. 'They look after all their needs and will ring me to let me know everything's all right'.

We saw that the provider had made suitable arrangements to ensure that people living at the home were safeguarded against the risk of abuse.

We found that care workers were skilled, qualified and competent to provide people with the care they required to meet their individual needs. Staff were able to explain the individual care needs of each person and how they liked to communicate.

The provider was able to protect people against the risk of unsafe care and treatment by regularly assessing and monitoring the quality of the service provided and introducing changes when required.