Woodham Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At the last inspection this key question was rated good. At this inspection this key question has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs

Records and risk assessments were person-centred and tailored to meet people’s needs. Staff encouraged people to participate in individual or group activities which they wanted to do. There was a group activity planned to make “PRIDE” rainbow flags, however, some people had plans to go out separately with family or carers and enjoy individual time engaging in an activity of their own. One person went out for lunch with staff to a restaurant of their choice.

Staff understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity

People had access to health services to ensure and maintain good health and continuity of care. Care plans evidenced input from health professionals, such as GPS and Speech and Language Therapy (SALT) team.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs

There was a visual board with photographs and names of care staff as well as photographs and names of people residing at the home. Care plans included information about communication styles for each person. Families reported they had good 2 way communication with staff and received any updates regarding their loved one.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

Relatives told us they comfortable at raising any issues or concerns with the staff and knew the process to follow however they have never had to do so. Relatives, staff and professionals commented that they were included and listen to regarding feedback and suggestions for improvements to enhanced people's quality of life.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff made sure everyone had access to opportunities that were important to them.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff felt supported and encouraged to identify concerns and improvements. Relatives were encouraged to be involved in the care planning for their loved ones and assist with the best interest options. Staff considered alternatives to help include people and their relatives in health meetings.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Care plans were regularly reviewed and records updated with plans and best interest decisions on how people would like to be cared for should end of life care be required.