Woodham Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At the last inspection this key question was rated good. At this inspection this key question has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans reflected information on individuals and their personal and family history. It included personal preferences and interests of what was important to them. Activities were individualised to reflect personal interests and hobbies. Bedrooms were personalised with posters, photographs and decorated with people’s choice of décor. For 2 people who had always lived together, the importance of this was reflected in the care plans so that they could continue to spend time in each other’s company.

Staff promoted people’s independence. People knew their rights and had choice and control over their own care, treatment and wellbeing

People were encouraged and supported to remain as independent as possible. An example of this was a lunchtime when protective clothing was offered to people by staff. People were encouraged to put this on themselves rather than staff simply doing it for them. Staff where patient and gave people time and positive encouragement without them feeling rushed.

Staff listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The staff team was well established, and staff knew people and their needs very well. Staff were observed responding in a timely manner when asked to assist a person to look for a specific DVD.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

New employees were supported by having training and shadowing opportunities prior to being permitted to work on their own. Training was completed via e-learning and face to face sessions with regular management oversight to ensure staff had relevant and up to date training and refresher sessions. Staff had regular supervisions where they could discuss any issues, concerns or improvements. Staff said they felt supported and listened to. A staff member told us, ”I felt supported during induction and after, (I had) regular meeting with the manager and can discuss concerns.”