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Inspection Summary


Overall summary & rating

Good

Updated 15 May 2019

About the service: Talbot Court is a nursing care home that was providing personal care to 8 people who may have a sensory impairment and/or a learning disability and/or autism at the time of the inspection.

People’s experience of using this service:

People were supported by staff that were caring, compassionate and treated with dignity and respect. Any concerns or worries were listened and responded to and used as opportunities to improve.

The care people received was person centred care and based on their individual needs and preferences. Staff were aware of people's life histories and individual preferences. They used this information to develop positive, meaningful relationships with people. We found one individual who had a change in circumstances did not have update to date risk assessments.

People and their relatives told us they felt well cared for by staff. In addition, people told us staff treated them with respect and dignity and encouraged them to maintain relationships and promote their independence.

The provider ensured people had consistency with staff members, as a result people and staff were able to build positive relationships. People were supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role.

Staff liaised with other health care professionals to ensure people's safety and meet their health needs.

Where people lacked capacity, staff worked with the local authority to make sure they minimised any restrictions on people's freedom for their safety and wellbeing.

Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their role.

Audits were completed by staff and the registered manager to check the quality and safety of the service. Action was taken to address any issues identified following audit reports.

The registered manager and operations manager worked well to lead the staff team in their roles and ensure people received a good service.

More information is in Detailed Findings below

Rating at last inspection: Good. (Report Published 03 July 2017)

Why we inspected: This inspection was conducted due to concerns we received in relation to alleged neglect of one individual who was currently living at the service. Following our inspection the service remained at an overall rating of good.

Enforcement:

No enforcement action was required.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 May 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 May 2019

The service was effective

Details are in our effective findings below.

Caring

Good

Updated 15 May 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 15 May 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 15 May 2019

The service was well-led.

Details are in our well-led findings below.