694 Pinner Road

Updated 8 April 2025

Date of Assessment: 29 April 2025. The service is a residential care home providing support to 7 people with a learning disability, physically disabled people and people with multiple needs. At the time of this assessment there were 6 people residing at the care home. The care home is run by Voyage 1 Limited, a large national provider, who provide a range of services offering specialist support mainly for people with a learning disability and autistic people.

This assessment was prompted by a review of information we received about the service.

The service was rated good overall at their last assessment in March 2022, however the rating for this assessment has changed to requires improvement. We found breaches of the legal regulations in relation to safe care and treatment, safeguarding and governance.

An assessment has been undertaken of a service that is used by autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Updated 8 April 2025

Some relatives we spoke with were positive about the quality of the care their loved ones were receiving. Comments included: “Every time I visit, he appears happy,” he is “well looked after, adequate staff on,” and that the service had “4 absolutely brilliant staff.” However, some relatives raised concerns about staffing levels. Comments included: “high turnover of staff,” “not enough staff,” and expressed concerns with supporting people to access the community, they “do not really get out much because of staffing.” Conversely, some relatives told us their loved one was supported to the day centre. Others told us there is a lack of activities on offer to meet people’s individual choices and preferences. A relative said, “Residents are left in the living room, [I have] never seen staff engaged in anything with them.”