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Tuxford Manor Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 19 May 2020

About the service

Tuxford Manor is a residential care home providing personal and nursing care to 39 people aged 65 and over at the time of the inspection. The service can support up to 46 people in one adapted building.

People’s experience of using this service and what we found

People received excellent opportunities to participate in different activities. The service demonstrated how they consistently met the characteristics of providing excellent care. People were at the heart of the service and the registered manager and staff were fully committed to providing high-quality person-centred care. The staff always responded to people’s changing needs and strived to provide excellent care and support.

People were protected from risk to their health and wellbeing as comprehensive risk assessments were in place. People were protected from the risk of abuse as staff were highly skilled in the safeguarding procedure and how to recognise abuse. Safe recruitment processes were followed and people who used the service were involved in this process. Medicines were administered and stored in a safe way. Good practice was in place to protect people from the risk of infection. Lessons were learned and monitored when things went wrong.

People had their diverse needs identified and met by competent staff. People were supported to have a balanced diet. Staff collaborated with other healthcare professionals and made referrals when people required professional input. The service was adapted around people’s needs and preferences. They were encouraged to be involved in the decoration of the premises. The provider and their staff team were working in line with the principles of the mental capacity act (MCA).

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and compassionate staff. People expressed their views and opinions without discrimination. The service promoted independence and respected people’s privacy at all times.

There was an open and transparent culture within the service and the providers vision and values were clearly understood and upheld. The registered manager and management team worked in partnership with others and strove to ensure the service was the best it could be. Comprehensive auditing and monitoring programmes had been completed and excellent governance was embedded within the service. There was a strong emphasis on continuous improvement and the thoughts of the people using the service, relatives, staff, stakeholders and members of the local community were continually sought and listened too.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At the last inspection the service was rated as Good (published 19 August 2017).

Why we inspected

This was a planned inspection to assess if the service was still meeting the requirements of the Health and Social care Act 2014.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 May 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 May 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 May 2020

The service was caring.

Details are in our caring findings below

Responsive

Good

Updated 19 May 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 May 2020

The service was well-led.

Details are in our well-Led findings below.