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Edingley Lodge Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 18 April 2019

About the service:

Highfields Care Home is owned and managed by Highfields Care Home Limited. It is situated in the village of Edingley in Nottinghamshire and offers accommodation for to up to 49 older people. On the day of our inspection there were 37 people using the service.

People’s experience of using this service:

¿ People and relatives said Highfields Care Home provided safe, personalised care. A person said, “Nothing is too much trouble for the staff who look after me beautifully. Everything about this home is good.”

¿ Staff knew each person well, including their likes and dislikes, their preferences, how they wanted to be supported. A relative said, “The carers put [person’s] makeup and jewellery on, it’s a little thing that means a lot.”

¿ Staff continually interacted with people and relatives. They greeted each person and relative with a smile and ask them how they were. Their friendly and inclusive approach contributed to the welcoming atmosphere in the home.

¿ People felt they had a purpose at the home. For example, a person was responsible for feeding the birds and sweeping up leaves, as they had done when they were in their own home. Another person had befriended a less able person and enjoyed helping to support them.

¿ Staff encouraged people to be creative. The registered manager said there was evidence this could improve the quality of people’s lives in their later years. An activities co-ordinator said, “Coming in to the home is the beginning of a new chapter for people and we want to look after their mind, body and soul.”

¿ The home was spacious and accessible throughout to people with limited mobility. There were a range of communal areas including a quiet lounge where people and relatives could meet in private.

¿ The registered manager involved people when improvements were made to the home. For example, the home had a new sensory garden which was designed in conjunction with the people using the service to meet their needs.

¿ The registered manager was kind, caring and efficient. People and relatives spoke highly of her and said she was approachable and helpful. Staff said she gave them excellent support and guidance. A staff member said, “She is always there for all of us, residents, relatives and staff, and wants the home to be the best it can be.”

Rating at last inspection: Good (report published 23 July 2016).`

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 18 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 18 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 18 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 18 April 2019

The service was well-led

Details are in our Well-led findings below.