You are here

Inspection Summary


Overall summary & rating

Good

Updated 21 August 2018

The Croft is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The Croft accommodates up to eight people. At the time of our inspection there were eight people living at the service. The Croft is a detached two storey house in the town of Diss in Norfolk. This unannounced comprehensive inspection took place on 23 July 2018.

The service had been developed and designed in line with the values that underpin the CQC guidance, Registering the Right Support, and other best practice guidance. These values included choice, promotion of independence and inclusion. People with learning disabilities and autism who lived in the home could live as ordinary a life as any citizen.

At our last inspection we rated the service Good overall, however we rated the key question of effective ‘Requires Improvement’ because there had been a lack of consideration to the restrictions on people’s freedom because of locked doors within the service. We found that improvements had been made at this inspection and people had increased freedom to move around their home.

At this inspection we found the evidence continued to support the overall rating of Good. There was no other evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were supported by sufficient numbers of staff that had been recruited safely and had checks undertaken to ensure they were suitable for their role.

People were provided with a choice of meals which considered their likes and dislikes and were encouraged to eat a varied diet that took into account their nutritional needs. People were supported to access healthcare professionals when needed to maintain their health and wellbeing.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received a service that was caring. Staff knew people's needs well and were responsive and supportive. Staff treated people with dignity and respect. Staff sought to gain people's views.

Good leadership continued to be in place that provided staff with the necessary support and training to make sure people received good quality care.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 21 August 2018

The service remains Good

Effective

Good

Updated 21 August 2018

This key question has improved to Good

Suitable arrangements had been made to ensure the consistent application of the Mental Capacity Act 2005.

Staff completed training to ensure they had the right skills and knowledge to support people effectively.

People were supported to eat and drink enough to maintain a balanced diet.

Caring

Good

Updated 21 August 2018

The service remains Good

Responsive

Good

Updated 21 August 2018

The service remains Good

Well-led

Good

Updated 21 August 2018

The service remains Good