Priory Hospital Burgess Hill

This means we looked for evidence that the service met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery. Staff were encouraging patient involvement in care planning and risk assessment. Staff managed beds well. A bed was available when a patient needed one. Patients did not have to stay in hospital when they were well enough to leave. The design, layout, and furnishings of the wards supported patients’ treatment, privacy and dignity. Staff supported patients with activities and family relationships. Staff helped patients with communication, advocacy and cultural and spiritual support. The service treated concerns and complaints seriously, investigated them and learned lessons from the result.